Frequently Asked Questions
I'm relocating—either locally or internationally. What should I do first?
We recommend scheduling a pre-move survey to assess your needs and get a tailored quotation. Just reach out to our team—we’ll guide you every step of the way.
How fast will I get a response to my quotation request?
We aim to respond within 24 hours. Your time matters, and we don’t keep you waiting.
Do you offer door-to-door delivery for personal belongings?
Absolutely! Our global network ensures your items are picked up and delivered right to your doorstep.
Is your warehousing clean and secure?
Yes, our facilities are professionally maintained and fully secured. If you need temporary or long-term storage, we’ve got you covered—just drop us a message for details.
Can you handle commercial shipments too?
We sure do. Whether it’s bulk cargo, specialized equipment, or retail stock, our logistics team is ready to support your business needs.
Will I get updates on my shipment status?
Definitely. Our customer service team provides real-time updates so you’re never left in the dark. Transparency is part of our promise.
How long does it take to clear air or sea shipments?
– Air shipments: Typically cleared within 24 hours
– Sea shipments: Usually cleared within 4 days
Note: Timelines depend on receiving all import documents at least 4 days before your consignment arrives.
What’s the cost to clear a 20ft or 40ft container?
Pricing varies based on destination, contents, and service level. For a personalized quote, feel free to contact our team directly—we’ll break it down for you.
Do you offer road transport across East Africa and the COMESA region?
Yes, we do! Whether it’s cross-border delivery or regional distribution, our transport network is built for reliability. Reach out to learn more.
What causes delays at the port?
The most common culprits are:
– Missing clearance documents before arrival
– Incorrect consignment addressing
Avoiding these hiccups ensures a smoother process.
Do you offer export services?
Yes! Whether you’re sending goods abroad for business or personal reasons, we’ll help you navigate the process with ease. Reach out for a customized export plan.
Need help or have more questions?
Need help or have more questions?
Our team is always happy to assist. Just send us a message or email—we’re here to make your logistics journey smooth and stress-free.